Introduction
Welcome to CrystalHydrate-9.com. At Crystal Mind & Body, we strive to ensure your satisfaction with our crystal infused water bottles. If for any reason you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
Contact Information
Crystal Mind & Body
Royal Palms Apartment,
Bengaluru, Karnataka
Email: kirti.thakur1694@gmail.com
Effective Date
This Refunds and Returns Policy is effective as of July 9, 2024.
Returns Policy
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
Timeframe for Returns
You have 30 days from the date of delivery to initiate a return.
How to Initiate a Return
- Contact Customer Support: Email us at kirti.thakur1694@gmail.com with your order number, the reason for the return, and any supporting documentation or photos if applicable.
- Return Authorization: Once your return request is received and approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.
- Shipping the Return: Pack the item securely, include the RAN, and send it to the address provided. You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance.
Conditions for Returns
- Items must be returned in their original condition and packaging.
- Items that have been used, damaged, or altered will not be accepted.
- We do not accept returns on sale items or gift cards.
Refunds Policy
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at kirti.thakur1694@gmail.com.
Non-Refundable Items
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Items returned without a Return Authorization Number (RAN).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at kirti.thakur1694@gmail.com with your order number and details about the defect or damage. We will provide instructions for the exchange process.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For any questions regarding this Refunds and Returns Policy, please contact us at:
Crystal Mind & Body
Royal Palms Apartment,
Bengaluru, Karnataka
Email: kirti.thakur1694@gmail.com
Thank you for shopping with CrystalHydrate-9.com. We appreciate your business and are committed to ensuring your satisfaction.